Retail

40% Lift in Conversions for Global E-Commerce

Customer journeys, site performance, personalization and analytics optimized into a more relevant shopping experience.

40%Increase in online
conversions

PersonalizedExperience driven by real
behavioural data

24×7Performance monitoring
and conversion tracking

The Challenge

Traffic arriving, conversions lagging

A global e-commerce business wanted to improve customer engagement and increase online conversions.

Our Solution

Customer journeys, website performance, personalization and analytics were optimized to create a more relevant shopping experience.

Journey optimization removing friction at the points customers were dropping out.

Personalization built on observed behaviour rather than assumed segments.

Performance work, because page speed and conversion move together.

Key Highlights

Customer journey optimization

Personalization

Analytics and behavioral insights

Performance optimization

Conversion tracking

The Outcome

The optimized digital experience delivered a 40% increase in conversions.

40%

increase in online conversions

More Work

A real-time fleet tracking platform collecting vehicle data, monitoring locations and driving operational dashboards.

A unified diagnostics workflow bringing patient data, diagnostic information and AI-assisted analysis together for clinicians.

UiPath-based robotic process automation applied across more than thirty repetitive back-office processes.

Tell us where customers drop out and we will assess whether the problem is journey, performance or relevance.